APX Alarm shows how to manage a PR crisis
Provo, Utah’s own Apx Alarm had some bad press in Indiana recently, and I have to say they did an amazing job responding in the press. (You may not be a fan of summer sales companies, but that’s not the point). Watch and see what they did to respond.
Apx Alarm Video 1
Apx Alarm Reponse in Video 2
August 24th, 2007 at 9:26 am
APX Alarm installed a security system that doesn’t work, refused to fix it, and then sent out their collections goons when we refused to pay for services that don’t work.
Funny that APX flew to Indiana to fix that lady’s system (because she was on the news) but for me, right here in their home town, they “can’t do anything about it”